Check delivery details for your destination before placing an order.
01 / BEFORE YOU ORDER
Before you order
Prepare the destination country, postal code, item SKU and quantity. Delivery options and charges depend on the order and destination; review the available option and total at checkout.
02 / AVAILABILITY AND DISPATCH
Availability and dispatch
A product listing is the starting point for your enquiry. If you have a required delivery date, ask about the specific quantity before paying.
Dispatch timing and carrier transit time are separate. Request clarification about both when planning a time-sensitive repair.
03 / INTERNATIONAL DELIVERY
International delivery
For an international order, confirm destination eligibility, shipping charges and any customs documentation requirements before payment. Import duties and local taxes may depend on the destination and the shipment arrangement; ask which costs are included.
04 / AFTER DISPATCH
After dispatch
Keep the order reference and any shipment details supplied with your order. If a carrier tracking number is available, use the carrier’s tracking service. Contact EndoscopeMed if the information is unclear.
05 / WHEN YOUR PARCEL ARRIVES
When your parcel arrives
Check the packaging and item references against your order. Keep labels and packaging if something is missing, damaged or different, and include photos when requesting assistance.
Need a detail clarified?
Include the product SKU and your order reference, if you have one, so your question can be linked to the correct item.