Flexible endoscope repair parts | Model matching & bulk enquiries
Flexible endoscope repair parts | Model matching & bulk enquiries
Start with the order reference and the item you need help with.
Provide the order reference, EndoscopeMed SKU, quantity involved and a clear description of the issue. Photos of the item, labels and packaging can help identify a mismatch or transport problem.
Contact EndoscopeMed for the applicable return instructions and destination before sending a parcel. A website contact address or an address on a previous shipment should not be assumed to be the correct return destination.
Keep the packaging, labels and any order documents. If the part appears different from what was ordered, ask for guidance before installation or alteration so the issue can be assessed clearly.
Ask about the return window, eligibility, transport costs and any refund or replacement arrangement for the specific order. These details need to be clear before a return is shipped.
Use the same order reference for follow-up messages. If a return is authorized, keep the shipment receipt and tracking information until the matter is resolved.
Include the product SKU and your order reference, if you have one, so your question can be linked to the correct item.
